Settings · Tenant Line

Dedicated number

The number tenants text and call. They never see your personal cell.

Phone number

(602) 555-0100Area code 602

LabelRing my phone for incoming callsWhen off, all calls go straight to voicemail. When on, calls forward to (602) 555-1234.

Quiet hours

Auto-route calls to voicemail during quiet hours. Tenants can still text — those messages appear without push noise.

Enable quiet hoursRequired by federal TCPA between 9 PM and 8 AM tenant local time. We honor this for any automated outbound.

FromTo

Timezone

Severity & notifications

🔴 Urgent messages always trigger sound-override push. Configure quieter severities here.

🔴 Sound-override push for urgentPlumbing flood, no heat in winter, smoke, gas, security. Always on — required by product design.🟡 Standard push for importantPersistent leaks, broken appliances, lock issues.🟢 Standard push for routineScheduling, paint touch-ups, general questions.

Blocked numbers

Blocked numbers are silently dropped. Reason is logged for your paper trail.

(602) 555-7777
Repeated harassment after eviction

Lease addendum & compliance

Required documents for TCPA compliance and tenant onboarding.

TCPA lease addendum (PDF)

Add to every new lease — required for SMS opt-in.

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Public-facing, linked from signup.

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Public-facing, linked from signup.

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A2P 10DLC campaign status

Approved · TENANT_COMM_LOW_VOL

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What your tenant hears — live updates

Short texts in the thread they already use. No app, no portal.

Send live status textsMaster switch. Turn this off and tenants only hear from you directly.

Request receivedAuto-acknowledgment. Kills the “did you get my message?” follow-up.Assigned & dispatchedTells them who is coming — “Carlos from maintenance is on it.”On the way, with ETASent when the tech or vendor marks themselves en route.Scheduled for a later dateFor jobs that can’t happen today.ResolvedSent when the job is closed out.Follow-up: “all good?”Off by default — it tends to reopen jobs that were already finished.

Status texts respect your quiet hours — except emergencies, which always go through. A tenant with an active leak at 2am gets the ETA.

The written record — email

Longer summaries go by email: free to send, searchable, and it keeps attachments.

Let tenants opt in to email summariesYou allow it; they choose. Offered from a text link — still nothing to download.

Full write-up when a job closesTimeline with timestamps: reported, dispatched, resolved.Monthly activity recapEverything that happened at their unit that month.

Payment receiptsEmailed for every transaction. Uncontroversial and worth leaving on.Confirm phone calls by emailOff by default. No other product does this, and it turns verbal conversations into dated records — powerful, but think before enabling.

What your tenant can see

Per-field visibility on anything shared with a tenant.

Repair costOff for routine work. Turns on automatically for any job you mark tenant-billable — if you're charging them, they see the amount.Vendor company name“Phoenix Plumbing Pros will be out Tuesday.”Vendor direct phoneLets them coordinate access without going through you.Job photosBefore/after shots taken by your tech or vendor.

Never shared — not configurable

Internal notesAnything you or your staff wrote for internal use.Other tenants at the propertyNames, contact details, or their requests.Rent ledger and balancePayment history and anything owed.

Enforced at the database, not hidden in the interface — so it holds even for staff who know a tenant's name from somewhere else.

Retaliation protection

Always on. This one protects you, not the tenant.

Warn me before a rent increase or non-renewal inside a protected windowMost states restrict rent increases, non-renewal, and eviction for a period after a tenant reports a repair — six months in Texas, 180 days in California, with penalties per act. Because we know exactly when they reported it, we can stop you before you cross that line.

Example: Maria reported a repair on May 1. Rent increases and non-renewal at Maple St · Unit A are flagged until November 1.

Changes apply to every property unless you override them per property.