Tenant communication that actually works — and books that keep themselves.
Your tenants text and call one dedicated number, in any language, with nothing to install. Every message is logged and triaged. Every repair bill files itself to the right unit, on the right tax line.
Are you a landlord? Take our 4-min survey and get free beta access (limited to 30).
Two branches of the same tree.
Most landlord software makes you keep a phone tool and a bookkeeping tool that never talk. Tenant Line is one product because the conversation and the cost are the same event.
Communication
One line. No app for tenants. Ever.
Text, call, or email — whichever your tenant already uses. All three land in the same thread. Your personal cell and inbox stay private, and every word is captured.
Reply from your own phone for the quick stuff. Bigger operations get a shared inbox and role-scoped workstations for staff on payroll — outside handymen still just get a text. Bilingual both directions, AI sorts urgent from routine before you look.
Every text, call, photo, translation, and handoff — timestamped and exportable as a court-ready PDF. The evidence exists before you need it.
Bookkeeping
The money sorts itself, by unit.
Because every cost starts life inside a conversation, Tenant Line already knows which unit it belongs to. Forward an invoice, text a receipt, or let a dispatch bill itself.
Income and costs tracked per unit and mapped to the right tax line — so the return practically writes itself. Mileage, receipts, and write-offs a small landlord usually forgets.
A vacant unit is lost income. Inquiries, pre-applications by text link, screening, and visit notes — the whole path from empty to leased.
AI Voice answers your calls 24/7 across both branches (+$25/mo). The handyman directory sits inside maintenance — your own pros stay private, community pros carry reviews only from landlords who actually hired them, and none of them ever create an account.
One number. Two completely different experiences.
Your tenant sends a regular text or makes a regular call to one number. You get a translated, AI-triaged, dispatch-ready workflow.
Hay agua en todos lados, el baño se inundó! Que hago?
Hey, AC stopped working last night and it is 95 out today. Can someone come look?
“Hey it's James, just left a text. Wanted to check if you got it. Give me a call when you can. Thanks.”
Same message both directions. Tenant taps no app, downloads no portal, creates no account.
Which one are you?
Same phone line, same books — very different amounts of software. Pick your side and everything below changes to match.
You are the whole team.
No staff, no dispatcher, no office. Just you, your phone, and a couple of trades you trust.
That's your actual phone. Not our app.
Maria's text arrives in your normal messages. You reply the way you reply to anyone — thumb, six seconds, done. No login, no notification badge, no “open the app to respond.”
- Maria sees it come from (602) 555-0100 — never your cell
- The whole exchange lands in her Tenant Line thread automatically
- It counts toward the court-ready record without you doing anything
- Open the app when you want the full picture — not to answer a question about sprinklers
- 7:12amMaria’s sprinkler question arrives in your normal messages. You answer it with your thumb and go back to breakfast.
- 11:40amWater heater fails at Unit A. One tap texts the job to your plumber — he calls Maria directly and you’re out of the middle.
- FridayHis invoice hits your email. You forward it. It files itself to Unit A, on the repairs line.
Two owner seats, because most small portfolios are run by two people. Nobody else has an account.
2 owner seats + 1 staff seat — includedConnect, $9 per occupied unit. Vacant ones drop to $5.
- Answer the easy ones without opening anything
- Dispatch your handyman by text; he stays out of the system
- No permissions or roles to manage — there’s only you
- Costs still land per unit, so tax season isn’t a shoebox
Your plumber gets a text with the address, the problem, and Maria’s number. That is the entire integration.
The house remembers, so you don't have to.
Both of you get this. It's the boring bookkeeping that turns out to matter at 2am, or eighteen months later in front of a judge.
Because the shut-off location is recorded against the unit, the answer is instant — whether it's you replying or the AI answering at 2am. The same facts go out in the plumber's briefing text so he isn't hunting for the panel either.
Room-by-room condition notes with timestamped photos, acknowledged by the tenant over a text link — no app for them to download. Some states require a written condition statement when you collect a deposit; check your own.
- Owner — real damage is provable, so the deposit covers it
- Manager — no judgment call about what was already worn
- Tenant — can't be charged for the scratch that was there on day one
At move-out you get both sets side by side. The deposit argument is settled before it starts.
Also kept per unit: leases and addenda, lead-paint disclosure (federal rule — pre-1978 housing, signed copy retained three years), insurance and vendor W-9s, notices served, appliance warranties, and the improvement records the IRS expects you to separate from repairs.
Landlord-tenant law is state and local, and it changes. Anything we flag here is a prompt to look, not legal advice — Tenant Line is not a law firm and does not give legal or tax advice.
Both of you get all of this
- One dedicated line — text, call, or email
- No app for tenants. No app for vendors.
- Bilingual in both directions
- AI triage sorts urgent from routine
- Court-ready records, exportable per tenant
- Per-unit books on real tax lines
See it for yourself.
The guided demo walks the whole story in two minutes — from a Spanish flood text to a per-unit ledger entry, no login required.