They text. They call. They leave voicemails. They email, if that's their habit — it all lands in the same thread. Nothing to download, no password to forget, no portal to abandon. Your personal cell and inbox stay out of it, and every word is captured, translated, and sorted before it reaches you.
Your tenant sends a regular text or makes a regular call to one number. You get a translated, AI-triaged, dispatch-ready workflow.
Hay agua en todos lados, el baño se inundó! Que hago?
Hey, AC stopped working last night and it is 95 out today. Can someone come look?
“Hey it's James, just left a text. Wanted to check if you got it. Give me a call when you can. Thanks.”
Same message both directions. Tenant taps no app, downloads no portal, creates no account.
Owners see the whole picture. Maintenance and leasing helpers see only their tasks. Same product, different views, role-based access enforced at the database level.
Hay agua en todos lados, el baño...
AC stopped working last night...
What's the rent due date?
Puedo colgar un cuadro?
“Hay agua en todos lados, el baño se inundó!”
Bathroom flooding. Photos sent. Originally Spanish.
“AC stopped working last night and it is 95 out today.”
HVAC. Fan runs, no cold air. Symptoms suggest failed capacitor.
“Puedo colgar un cuadro en la pared? Es pequeño.”
Tenant-side question. No tools needed.
Maintenance staff can call and text tenants from your dedicated number — but only on their assigned tasks. Tenants only ever see one phone number.
Half the messages a landlord answers are just “did you get my request?” Tenant Line answers those before they're asked — and every other product that does this makes the tenant log into a portal to see it.
In the thread they already use. Nothing to open.
Quiet hours apply — except emergencies. A tenant with an active leak at 2am still gets the ETA.
If they want it. Offered from a text link, not an account.
Long write-ups go by email because it's free to send, searchable, and keeps attachments — and because a four-part text at 11pm helps nobody.
Repair cost stays hidden on routine work — but turns on by itself for any job you mark tenant-billable, because charging someone for damage means showing them the amount. The three in red are enforced at the database and can't be switched on by anyone, including you.
Most states restrict rent increases, non-renewal, and eviction for a window after a tenant reports a repair — six months in Texas, 180 days in California, with penalties assessed per act. Landlords trip this by accident, because nobody remembers exactly when the request came in.
We know the date because we logged it. Same record that reassures your tenant keeps you from stepping over a line you couldn't see.
Retaliation windows, their length, and the penalties vary by state and change over time. Warnings like this one are a prompt to check your own state's rule — they are not legal advice, and Tenant Line is not a law firm.
A 24/7 voice agent picks up, asks the maintenance questions tenants forget to mention, and writes the summary into the thread. Hard-capped at 5 minutes a call and 30 minutes per tenant per month. Emergency words — flood, fire, gas, smoke, no heat — skip the AI entirely and ring you. Press 0 always escapes. No AI gauntlet, ever.
+$25/mo add-onOwners see everything. A maintenance tech sees the jobs assigned to them and nothing else — not the rent, not other tenants, not the lease. That boundary is enforced in the database, not just hidden in the interface, which is why it holds up when it matters.
Roles: owner, co-owner, maintenance, leasing, viewerDeposit disputes and evictions are won with dates. Every message keeps its original text and its translation, every call its recording and transcript, every dispatch its handoff — exportable as one timestamped PDF per tenant.
Included in ConnectTCPA double opt-in, A2P 10DLC registration, STOP handling, and per-state quiet hours are built into every message path. In California, Civil Code §1632 can let a tenant rescind a lease negotiated in Spanish without a translated copy — so we keep both languages on the record automatically. Not legal advice — check your own state.
Built in, every tierEvery repair that starts as a text becomes a cost on the right unit — automatically. See the bookkeeping branch.